IBM and G2G3 introduce Virtual Service Management Simulator

March 25, 2009 - PRLog -- IBM and G2G3, the leading global provider of simulations and readiness programs, today announced the availability of the IBM Virtual Service Management Simulator, an exciting new online service management simulation game.

The IBM Service Management Virtual Simulator is an immersive 3D learning game based in a realistic virtual organization where players learn how service management and IT Infrastructure Library (ITIL) processes can be applied to significantly improve business performance and increase operational maturity.

The simulator creates a practical understanding of the challenges and issues facing everyone across the virtual organization, from the CEO down to the Help Desk. Players progress through the game, building their knowledge of ITIL and service management, then using these learning outcomes to implement practical process and tool improvements which resolve business pains and drive business success and profitability.

The IBM Virtual Service Management Simulator is suitable for all levels and is aimed at anyone wishing to enhance their service management and ITIL skills in a realistic and dynamic setting. It is a fast-paced and fun approach to learning what is normally a highly complex and theory-driven subject matter.

Mark Ross Sutherland, CEO at G2G3 said: “G2G3 is both pleased and privileged to have been involved in the creation of such an impressive and innovative addition to the IBM Service Management portfolio. The IBM Service Management Virtual Simulator breaks down the boundaries between business and gaming, creating an exhilarating new experience which delivers real business benefit.”

"IBM views serious gaming as a new and exciting way to develop the skills that are required as business and IT become more closely aligned," said Ken Godfrey, Manager, Strategic eMarketing Capabilities, IBM SWG. "IBM's Service Management Simulator was designed to help business professionals build these critical skills in a real business environment without the risk involved in learning on the job."

The IBM Virtual Service Management Simulator available online and is free to use for anyone signed up to the IBM Service Management Resource Center, and can be found at http://www.servicemanagementcenter.com/game.

For more information on G2G3, please contact Linda King, at lk@g2g3.com or +44 (0) 131 461 3333.

For more information on IBM, please contact Leigh Ann Schmidt at leighanns@us.ibm.com or (914) 766-1632.

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G2G3 is the leading provider of Simulations and Readiness Programs which create enterprise IT organizations that are ready, willing and able to change. G2G3 solutions cut through the complexities traditionally associated with IT to provide clarity and understanding whilst transforming learning into an engaging and high-impact experience.