Our New Employee of the Month

March 21, 2008 - PRLog -- Few months ago Webgreeter.com came up with a bonus plan that linked bonuses directly to employees’ performances. An employee of the month is selected and is presented with a bonus. The employees are judged on their punctuality, quality of work done, their attitude and their initiative to learn more and go an extra mile. And Webgreeter.com is happy to announce that their new employee of the month, Tom Felton, possesses all these qualities, and is seen as a keen and sharp employee.

A Live Greeter initiates the conversation with the visitor, qualifies the visitor, and produces leads. They also assist visitors in navigating through difficult websites. They also guide visitors through certain procedures, like filling out forms or making profiles. Therefore, Live Operators actively help companies during presales and post sales efforts. All this is done through Live Chat conducted by Live Operators in real time, so everything hangs on the Live Operator completely. This job demands more than efficiency on spart of the Operator. All the aforementioned qualities needed in an employee need to be in sync with each other.

Punctuality means more than arriving fifteen minutes early and having a head start. In this case it implies converting browsers into buyers before they click away to a competitor’s website. More often than not visitors can be hesitant and indecisive; and when not provided with relevant information soon enough, visitors can be driven away. Lack of product/services knowledge is another problem which leads to providing incorrect information and delay in responding to customers, and both result in losing customers. So punctuality and being well versed with product/services knowledge are not just standards but are of utmost importance to a Live Operator in the execution of his job. On both counts, Felton was up to mark. All of his conversations are executed in real time, and you could tell with his spot on replies to customers that he has done his homework completely.

As regards judging quality of work, it’s more about the competency level, i.e., the ability to perform the tasks assigned. Felton maintains that the role of Live Chat Operators demands that they become partners with visitors to share and solve a problem. Providing them with all relevant information, extracting details regarding their needs and requirements, handling all the presales process without the least effort on part of the customers makes for a pleasant and memorable experience for the customers. And for Felton, increasing sales for the business and making for a pleasant experience for customers is equally important. He understands that in the cutthroat world of online business, a personal relationship with consumers is the key to future success. Felton actively strives to strengthen personal relationships with consumers, which is also an effective customer retention strategy.

The job of a Live Chat Operator demands them to go an extra mile. An employee who takes the initiative to learn more is seen as a dedicated employee. Every job is a constant learning process and rethinking is always needed. Felton’s most remarkable trait is perhaps his drive to think outside the box. Constantly proposing new ideas and new approaches, Felton also volunteers extra information to customers, making the experience as hassle free as possible for them.

Employers are real suckers for an enterprising employee like Felton, and Webgrreeter.com is glad to know that he continuously tries to upgrade his performance.

Website: www.liveadmins.com