As the coffee pod manufacturer continues to expand worldwide, they have asked Inktel to help manage their consumer affairs support department by receiving inbound calls from customers regarding their coffee pod and machine products. In addition, the company has also asked the call center to receive e-mails from customers regarding the quality and efficiency of their products.
“We are very excited to have partnered with such a well-known manufacturer and work to maximize their potential. For such a notable company to select Inktel attests to our credibility and we are very pleased to begin a successful business endeavor,” said Jason Schlenker, Vice President of Business Development at Inktel Contact Center Solutions.
Inktel carries a reputation of maximizing their customer interaction while increasing operational efficiency and decreasing operational cost. Cost effectiveness coupled with their high quality customer service, was the main contributing factor for the coffee pod manufacturer’
“At Inktel, we have standards of excellence not only set by our clients, but also goals and ambitions that we have set for ourselves. Our focus is to maximize our client’s profitability and customer’s satisfaction through increasing our own potential and abilities,” said J. Ricky Arriola, CEO and President at Inktel Contact Center Solutions.
About Inktel Contact Center Solutions
Inktel Contact Center Solutions is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Company news and background information are available at http://www.inktel.com or call 1-888-4-INKTEL