VSA's Inbound team successfully fielded a record-high number of calls for a client over the course of a recent week, including the highest single-day call volume in at least three years.
VSA's decision to launch a separate contact tracing division at the start of the pandemic was a major risk. Four years later, the decision has helped VSA become stronger and more profitable than it was before COVID-19's arrival.
OpTech Solutions, a technology and consulting firm specializing in contact center operations, has helped VSA take its recently expanded inbound customer service offerings to the next level.
