VSA Prospecting Press Releases

VSA's Inbound team successfully fielded a record-high number of calls for a client over the course of a recent week, including the highest single-day call volume in at least three years.

The rigorous security standard ensures the company is safely managing all data and fully protecting the interests and privacy of its clients.

The new platform allows for voice, email, and SMS communication from a single system.

In the past few months, VSA has relaunched lead generation programs for 11 returning clients, and has also acquired new business through its referral partnerships.

The Tayrex Corporation has played a key role in VSA's steady growth over the past two decades, developing a customized calling platform that's still in use today and contributing to several new lines of business.

VSA's decision to launch a separate contact tracing division at the start of the pandemic was a major risk. Four years later, the decision has helped VSA become stronger and more profitable than it was before COVID-19's arrival.

VSA Prospecting is bolstering its rapidly expanding inbound Customer Services offerings by welcoming Anne Apostol, a seasoned call center expert with a wealth of experience and knowledge.

SHL Telemedicine, developer of SmartHeart®, the world's first portable 12-lead ECG technology & cardiology review service, is collaborating with VSA to help manage multiple facets of its business, including D2C and B2B sales and inbound customer service..

Meeting this stringent security standard will help VSA increase its already strong commitment to protecting the data privacy of its clients. The company expects to complete the certification process next summer

VSA Prospecting was ranked No. 32 among the 76 companies that were recognized by the Philadelphia Business Journal. It's the fifth consecutive year that VSA has earned a spot on the list.

OpTech Solutions, a technology and consulting firm specializing in contact center operations, has helped VSA take its recently expanded inbound customer service offerings to the next level.