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Interactive Intelligence to Host Mobile Customer Service Industry Web Event

Educational webcast, already drawing more than 1,200 pre-registrants, will bring together industry experts to share how businesses can provide enhanced service for customers using smart mobile devices

 
 
Don_Brown
Don_Brown
PRLog - Jul. 29, 2012 - DUBAI, United Arab Emirates - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is hosting a free Web event titled “The New Mobile World: Changing the Way You'll Service Your Customers.”

This 75-minute educational webcast, to be held July 31, 2012 at 7:30 p.m. Gulf Standard Time (GST), is ideal for contact center directors, IT directors, and CIOs wanting to more effectively service their customers who increasingly use smart phones and other mobile devices to interact with their businesses.

The webcast, already attracting more than 1,200 pre-registrants, will feature the following expert presenters:
Daniel Hong, lead analyst, Ovum Research – Daniel heads Ovum’s global customer experience and interaction research and consulting practice. He has been quoted in The Economist, Financial Times and the Wall Street Journal, and brings more than 15 years of experience in research, technology and consulting for Fortune 1000 companies.
Donald E. Brown, founder and CEO, Interactive Intelligence – Don founded his first software company in 1982 and has grown his current company from a start-up in 1994, to a global, $200-plus million public company with more than 4,500 customers.

Following the presentations, there will be a live audience Q&A session with presenters joined by Blair Pleasant, president and principal analyst at COMMfusion, and Richard Snow, global VP and research director at Ventana Research.

“With the deployment of smart phones and mobile tablets growing at rapid-fire rates, businesses face a huge opportunity to use these hand-held, location-independent ‘computers’ to create a competitive service advantage,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve designed our webcast to help these businesses assess key mobile customer service opportunities and challenges, then develop the most effective strategy for selecting and deploying the right technology solution for them.”

To register for this Web event, visit www.inin.com/WebEvent. All Web event registrants will receive a free copy of mobile customer service reports from Ovum and Ventana Research.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: shaheen.haque@inin.com

Photo:
http://www.prlog.org/11936568/1

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Source:Interactive Intelligence Inc.
Location:United Arab Emirates
Industry:Technology
Tags:interactive intelligence, customer service, contact center
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