With SmartCare, SmartFile will assign each business customer with a support specialist that will help setup their SmartFile account, including the provision of custom branding, help messaging, and training videos personalized to the customer’s site. The specialist will help train both internal and external employees with help content, in addition to hosting live webinar sessions for the convenience of mass training. Finally, SmartCare customers will receive their very own support phone number and email address to receive instantaneous customer service.
John Hurley, President of SmartFile, elaborates on the SmartCare release, “SmartFile has always been a client-centric company. To prove it, we are one of the few file sharing providers that offer live technical support with all of our packages. With the roll out of SmartCare, we can now offer customers even more support by providing one-on-one customer care. This not only makes it easier for them to implement SmartFile, but we take it a step further by providing support to any user within their SmartFile account, including their clients.”
As a competitive file sharing startup with clients from over 50 countries, SmartFile truly is a growing market leader in the world of online file sharing and will continue to expand as they maintain customer relations through their new SmartCare program.
For more information on SmartFile and the new SmartCare support program, contact email@example.com