Marigold Consulting to Offer Session on Working With Angry Customers

PRLog - Jun. 17, 2012 - Marigold Consulting is sponsoring a four-hour lunch and learn session entitled “How to Counteract Crises When Customers Complain, Curse, and Create Chaos” on Friday, July 20, 2012 at MicroTek Atlanta in Atlanta, Georgia.

During this session, attendees will learn a simple, practical method to (1) calm down an irate customer; (2) resolve the customer service challenge effectively; and (3) preserve your business relationship. Participants will learn the L.A.P.S.E. Model to diffuse customer anger, understand several additional strategies to deal with unhappy customers, and use the L.A.P.S.E. Model in simulated customer interactions and role plays.

Registration for the session is open through July 3. The registration fee of $99 includes a hot lunch, session materials, and a certificate of training completion. Interested persons should visit www.marigoldconsulting.com/CustomerLunchandLearn for information on registration, payment methods, directions to the training venue, parking, and transportation.

Marigold Consulting offers snooze-proof training to individuals in all settings who want to bloom out of proportion personally and professionally. Marigold partners with session attendees to foster a comfortable and productive learning environment in which extraordinary ideas are birthed, practical solutions to everyday challenges are discovered, and raucous laughter is encouraged.