Global Connection Chooses StarPound Technologies To Bring “New-Life” For Existing Contact Center

March 2, 2011 - PRLog -- ATLANTA, Ga. Global Connection, a world leader in prepaid home phone service, and StarPound Technologies announced today the implementation of a customized instance of the award winning StarPound software platform to act as a backup and eventual replacement of their Cisco Call Manager for their internal contact center.  StarPound’s open-source platform is enabling Global Connection to gain better control over their environment, while also reducing their over-all contact center cost.

“By utilizing StarPound’s open source software platform we are able to focus on growing our facility without worrying about the costs of expansion.” said Dave Kogen, CEO of Global Connection.  “In addition to the cost savings, we can actually expand the technology we deliver to our agents... Finding an open-source, proven alternative to our Cisco Call Manager platform was a huge win for us!”

“The StarPound team was excited to assist a local customer in migrating their current contact-center operation onto the StarPound platform.” said Robert Shoe, Vice President of StarPound Technologies. “It provides a tremendous amount of satisfaction and pride for the StarPound Team to have a client like Global Connection choose our platform over their Cisco call manager...  it really demonstrates that, with our unique blend of voice, data, business process modeling, and workflow management, we can reduce development efforts, get to market faster, and then easily achieve scalability for our clients and partners… and we can do it as well or better than the major players in the market!”

By using StarPound, Global Connection now has a solid path for migration away from their current contact center platform.  Furthermore, by utilizing the award winning StarPound Studio BPM modeling tool, Global Connections now has the ability to create and deploy their own custom call flows without the need for costly consultants and professional services cost normally associated with these task.  StarPound Technologies is proud to have been chosen as the replacement for Global Connections Cisco Call manager, and anticipates a long and mutually beneficial relationship between their organizations.


About Global Connection
Global Connection, headquartered in Atlanta, Georgia, has been an industry leader, delivering the best value in prepaid home telephone service since 1998. Global Connection is licensed in thirty states to provide prepaid home telephone service to millions of customers that do not qualify for service by the traditional telephone companies.

Global Connection Prepaid Home Phone Service offers customers the convenience and security of prepaid home phone service (local and long distance) with no credit checks, no deposits, no contracts, and no hassles over back due bills. Our most popular plans include Caller ID and Call Waiting at no additional charge. If switching from another provider, customers can keep their existing number. Ninety-Five percent of our customers are connected within 1-3 business days and are able to receive their phone number during their initial call to Global Connection.

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About StarPound Technologies
StarPound Technologies, Inc., (formerly M1 Global), is the application development company behind StarPound, an open-source, J2EE platform for developing Unified Communications applications that leverage network convergence, business process management and service-oriented architecture (SOA). StarPound provides an open-source solution running on commodity hardware with functionality that rivals proprietary offerings from giants in the communications industry. Additionally, StarPound integrates multi-channel customer relationship management (CRM), web-based collaboration, and unified desktop features for today's rich media interactions. Headquartered in Atlanta, StarPound is venture backed by Noro-Moseley Partners, Michael McChesney (co-founder, S1 Corporation) and Richard Spencer, the former Vice Chairman and Chief Financial Officer of Intercontinental Exchange, Inc. (NYSE-ICE)

For more information, visit www.starpound.net.