Follow on Google News News By Tag * Customer Retention * Customer Satisfaction * Customer Loyalty * Customer Experience * Cem * I Group Conference * More Tags... Industry News News By Location Country(s) Industry News
Follow on Google News | The 2nd Annual Customer Retention, Satisfaction and Loyalty ends on a high noteThe 2nd Annual Customer Retention, Satisfaction and Loyalty organized by i Group concluded on a high note at the Le Royal Méridien in Mumbai on the 6th August 2010.
By: i Group Together with Mr. O P Agarwal, the conference witnessed D G Kale, GM: Customer Service, RBI, Usha R Nair, GM and Principal, SBI, Ajay Row, VP: CRM, Taj Hotels Resorts & Palaces, Rita Soni, Country Head: Responsible Banking, Yes Bank, Mr. Sanjay Tripathy, EVP, HDFC Standard Life Insurance, Vivek Kale, CIO, Raymond Ltd, Robin Roy, Associate Director, Price Waterhouse Coopers who shared their thoughts on customer centricity and benefits of being customer centric. 4 Panel Discussions were interwoven into the two day conference. The Panelists expressed their views and the moderators added spice to their thoughts. They discussed on Significance of Customer Experience in today’s Indian Financial Market, Matching Technology with Customer Needs, Shaping marketing strategies to enhance customer retention and brand experience and Transforming the Customer Experience through Customer Service and Self-Service Channels. The conference was aptly supported by Aspect and Nihilent along with BFSI as the Media Partner. In his presentation titled ‘Putting the customer back at the centre of the business, LC Singh, President & CEO of Nihilent said, “The financial services industry is becoming increasingly aware of the need to close the gap between the customer promise and the delivered customer experience. In order to do so, companies need to listen to the right signals from their customers and accurately measure customer loyalty.” He also shared the loyalty benchmark findings for the banking and financial services industry based on Nihilent’s newly patented predictive ‘Customer Loyalty Evaluation’ (CLE) model. The 2nd Annual Customer Retention, satisfaction and Loyalty took an in-depth look at how institutions are developing and adopting Customer Relationship Management and Customer Experience Management approaches in order to enhance customer relationships and maximize customer retention as well as customer lifetime value. # # # i Group provides business executives around the globe with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. i Group’s large scale events are market leading “must attend” events for their respective industries. i Group leverage a global research base of best practices to produce an unrivalled portfolio of Events. i Group invites business leaders to share insights, expertise and solutions to business challenges at our conferences, giving attendees cutting edge information they can use immediately. i Group also ensures our delegates are introduced to inspiring thought leaders and stellar speakers. We deliver thought provoking, unbiased, information through an optimum mix of conferences, tradeshows, workshops, seminars and study tours, attracting a dedicated group of top decision makers year in and year ou End
Account Email Address Disclaimer Report Abuse Page Updated Last on: Aug 10, 2010
|
|