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Follow on Google News | noHold Releases Flexible Procedure Guidance Evolving the Way AI Understands HumansBy: noHold, Inc. Take Tim for example; he is using a Virtual Agent to make a flight reservation. If Tim simply stated that he needed to book a flight, the Virtual Agent would come back with a series of fixed questions that go along with booking a flight. (I.e. where are you traveling to/from, what day, etc.) Flexible Procedure Guidance comes into play when Tim says, “I would like to book a flight to San Jose for tomorrow.” With Flexible Procedure Guidance the Virtual Agent analyzes the information given, recognizes that Tim has already answered two of the information fields needed to book a flight, and can start the conversation with only asking for the remaining information needed. Flexible Procedure Guidance is designed for more than just booking flights. It has the possibility to enrich any Virtual Assistant interaction, including users searching for support. “Technology has become an unavoidable component in helping to deliver quality customer service, yet companies still must maintain a humanistic approach in order to preserve the personalized experiences that cultivate satisfaction and loyalty” (1to1Media (http://www.1to1media.com/ “Human interactions are complex and very difficult to simulate, but features like Flexible Procedure Guidance takes us closer to a world where the human spirit is celebrated while conveniently supported by friendly computers.” -Diego Ventura, Founder and CEO of noHold, Inc. About noHold, Inc. noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com. Click here (http://www.nohold.com/ End
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