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Follow on Google News | New noHold A.I. Connector Integrates with Lithium CommunitiesAllowing Users to Leverage Multiple Knowledge Sources from a Single Point of Search
By: noHold, Inc. One of the largest PC manufacturers in the world is already utilizing this technology to make their support options more dynamic. For example, if a user is inquiring about a battery issue for their laptop, the user can type ‘battery’ into the search bar. The expert system will bring up noHold’s Virtual Assistant, as well as pull in a library of knowledge and relevant discussion threads from the company’s Lithium-powered community. The technology is designed to help customers find solutions on their own terms, for any type of user. They can use the Virtual Assistant for a more diagnostic and interactive experience, or use the search function to get to a relevant list of articles in the forum. The advantages to deploying a Virtual Assistant with such a connector include: Single Point of Search – having one place for customers to search multiple repositories of information simultaneously. Ease of implementation – within a matter of days the Virtual Assistant can go live. Low customer effort – users do not have to jump from different channels (phone, web, email, etc.) to find solutions. “Communities are a powerful way to generate trusted content that solves customer problems. But like any content, community content is most powerful when you deliver it to the right person at the right time,” said Joe Cothrel, Chief Community Officer at Lithium Technologies. “This integration between noHold and Lithium empowers companies to harness the power of community in new ways.” “Virtual Assistants have gone through an impressive evolution in the past few years. First, leveraging content from their own knowledge base only and now reaching out and connecting to content found in Communities,” Contact noHold to learn more about Single Point of Search, and the benefits of an integrated customer experience. About noHold, Inc. noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Toshiba, Cisco and a host of industry leaders. More information can be found at www.nohold.com. Press Contact Veronica Cech Marketing Associate vcech@nohold.com 408.946.9200 ext. 356 All other product and service names are the property of their respective owners. End
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