Our Comittment To Excellence Continues Here At Tcb 41

DELRAY BEACH, Fla. - July 10, 2013 - PRLog -- Customer service is an integral part of any organization and it is critical to help our staff improve their skills in this area. Research shows that, more often, the reason customers get upset or stop buying from a company is not the product or service they obtained, but how the company’s customer service personnel treated them and responded to their concerns and questions.

Here at TCB 41 our customer service representatives, along with Mike Martoe our GM and the Human Resource Dept. get a chance to go through numerous examples in a variety of settings that better help our customers to understand why certain interactions don’t work. Our team participates in interactive exercises to better understand our customers’ issues and help improve communication leading to better customer service helping our reps understand exactly how to transfer any given issue to a real-world situation.

We gain a true 360-degree view of our customer information, and use it to drive greater loyalty, provide superior service, and build long-term customer relationships.

At TCB 41 we continually strive to understand what is needed to deliver the highest quality of customer service is our first step. The second step is to ensure that our employees are trained and developed to make customer satisfaction a priority.

·         Win loyalty by identifying our most profitable customers and providing them personalized service.

Constantly improving how we organize our Sales Teams, Orientation Meetings, and deliverables by providing collaborative tools and a centralized repository for our customer’s access.

Gain deeper insight into customer profitability, preferences, and buying habits so WE can provide the very best service and maintain highest level of customer satisfaction.

 Consistently deliver!

Our business' commitment here at TCB 41 is to exceptional quality; the reliability and consistency of service customers like to know that they can continuously  expect the same product and service; and highly trained and knowledgeable staff are all key attributes to developing successful relationships with our customers.