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Follow on Google News | ScottMadden Joins APQC for Webinar – HR Shared Services Benchmarking Study HighlightsSee how your organization compares and where the industry is headed
By: ScottMadden, Inc. Presented by Scott Manning and Karen Hilton, partners at ScottMadden, this webinar will showcase how the industry performs on key metrics related to staffing levels, costs, operating models, and service center performance, and it will provide insights about the participants’ • Top-performer benchmarks for staffing and cost • The HR service center delivery model that yields the best performance • Top-performer efficiency benchmarks for inquiries and transactions • Trends with the use of various infrastructure processes and tools To register for this session, please click here (http://www2.apqc.org/ This multi-year study is focused on U.S. or North American HRSS organizations with service centers and centers of expertise. The study is designed to provide reliable and comparative benchmarking data that these organizations can use to compare the performance of their current HRSS organization to that of their peer organizations and to identify areas of improvement. Findings reveal that a tiered delivery model continues to be the most common for HRSS centers. Consistent with 2011 results, governance structures show that HRSS organizations predominantly report to the lead HR executive rather than to a multi-function shared services executive. Additionally, top-performing shared services organizations continue to achieve significant efficiency gains and cost performance. To take part in the next cycle of this complimentary benchmarking study or to receive highlights or more information, please contact us directly at info@scottmadden.com. All participants will receive a detailed report of all metrics and qualitative results. About ScottMadden, Inc. ScottMadden is a management consulting firm delivering customized, practical solutions for clients in energy, clean tech & sustainability, and corporate & shared services. ScottMadden’ Media Contact: Mary Tew marytew@scottmadden.com 919-714-7628 End
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