Crimescene Investigators runs a 24-7 call center that processes hundreds of thousands of inbound calls per year and provides Crime Stoppers programs across the county with leads to support law enforcement. The La Porte, TX based center is operated by a 28year police veteran, Sherman Moore. Technology is very important to Moore, and he ensures his center is equipped with the most cutting-edge systems available on the market, including telemanagement.
To streamline his billing for the call center, Moore searched for a call accounting system that would compliment his Avaya IP Office phone system and was able to easily identify calls originating from different regions of the country to best distribute tips and leads. After reviewing several options on the market, Moore chose OfficeWatch. Metropolis Technologies is a longstanding Avaya DevConnect Technology Partner, and OfficeWatch Telemanagement has successfully tested compliant with all Avaya phone systems.
Crimescene Investigators will be able to use OfficeWatch’
For more information about Metropolis Technologies or OfficeWatch Telemanagement, please visit our website at www.metropolis.com
About Metropolis Technologies:
Metropolis Technologies, Inc. is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993, and is a longstanding Avaya Technology Partner. Metropolis’ products, including OfficeWatch Telemanagement, integrate seamlessly with Avaya solutions to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and emergency notifications. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit http://www.metropolis.com/