1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution

Crimescene Information Chooses OfficeWatch for Call Tracking

Metropolis Technologies, a provider of leading telemanagement and call accounting solutions, has been chosen by Crimescene Information, a national organization that specializes in receiving crime tips from the community, to improve call tracking.

 
PRLog - Dec. 19, 2012 - Metropolis Technologies, a provider of leading telemanagement and call accounting solutions, has been chosen by Crimescene Information, a national organization that specializes in receiving tips from community members on local crimes,  to improve their call tracking and national segmentation as well as increase the efficiency of their billing operations.

Crimescene Investigators runs a 24-7 call center that processes hundreds of thousands of inbound calls per year and provides Crime Stoppers programs across the county with leads to support law enforcement.  The La Porte, TX based center is operated by a 28year police veteran, Sherman Moore.  Technology is very important to Moore, and he ensures his center is equipped with the most cutting-edge systems available on the market, including telemanagement.  

To streamline his billing for the call center, Moore searched for a call accounting system that would compliment his Avaya IP Office phone system and was able to easily identify calls originating from different regions of the country to best distribute tips and leads.  After reviewing several options on the market, Moore chose OfficeWatch.  Metropolis Technologies is a longstanding Avaya DevConnect Technology Partner, and OfficeWatch Telemanagement has successfully tested compliant with all Avaya phone systems.  

Crimescene Investigators will be able to use OfficeWatch’s automated reporting tool to schedule invoices on a monthly, weekly, or even daily basis for delivery via email, saved to a file, or printed without having to tie up staff to pull the information.  Additionally, confidentiality is an integral part of his organization, and OfficeWatch’s toll fraud alert system is able to notify him if there is any suspicious activity on his voice network.  

For more information about Metropolis Technologies or OfficeWatch Telemanagement, please visit our website at www.metropolis.com

About Metropolis Technologies:

Metropolis Technologies, Inc. is a progressive telemanagement solution provider that has designed, developed and produced cutting-edge software applications for all types of businesses since 1993, and is a longstanding Avaya Technology Partner. Metropolis’ products, including OfficeWatch Telemanagement, integrate seamlessly with Avaya solutions to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and emergency notifications. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale. For more information, please visit http://www.metropolis.com/avayacallaccounting.html

--- End ---

Click to Share

Contact Email:
***@metropolis.com Email Verified
Source:Metropolis Technologies
Phone:954.414.2900
Zip:33308
City/Town:Fort Lauderdale - Florida - United States
Industry:Telecom
Tags:call accounting, telemanagement, call tracking
Shortcut:prlog.org/12046388
Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share