PRLog - Nov. 22, 2012 - DURBAN, South Africa -- Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.
Commenting on the additional service offering, Mr Phil Lightfoot CEO of Coracall said, “Traditionally Business Process Outsourcing has been geared toward shifting existing customer processes in an ‘as is’ state and moving it to lower cost location leveraging the scale of a business partner and labour arbitrage. However, as outsourcing and indeed off shoring has matured, our customers now expect far more than a traditional ‘lift and shift’ model.”
“We are excited that Coracall’s Business Transformation Outsourcing practice will focus on off shoring and outsourcing solutions from our facilities in South Africa and the Philippines. Our plan is to build operational excellence, and use innovation to re-engineer customer processes. Whether it is through the rigor of the Six Sigma framework, tools, automation or the deployment of technology Coracall is an expert in the change management process. The benefits to our customers include lower cost of ownership, a leaner more productive work environment, which allows our customer to focus on the core competencies of their business.”
For further information please contact:
329 Umhlanga Rocks Drive,
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.