The Celebrity Reflection is the latest of Royal Caribbean’s heritage of award winning ships, and marks the completion of the Solstice Series. Like her sister ships, the Celebrity Reflection utilizes a Mitel PBX system and needed a telemanagement solution that was able to provide automated reports of all calls completed from guest room cabins. Metropolis’
ProfitWatch has been a leading call tracking and bill back solution for the hospitality industry for two decades. Report automation, toll fraud alarms, and emergency triple alerts are among its most popular features. In addition to centralized call tracking, ProfitWatch offers Royal Caribbean real-time alert notifications in the event an emergency call is placed aboard the ship, or in case the PBX or property management systems go offline.
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About Metropolis Technologies, Inc.
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement and call accounting solutions for cruise ships, as well as all types of businesses since 1993. Metropolis’