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Follow on Google News | ![]() Philippine-based SME Contact Center Executives Team Up to Build Local and Global AwarenessSME-based contact center owners, led by Magellan Solutions' CEO Fred Chua, team up to represent and articulate the interest of small and medium-sized call centers in the Philippines.
Chua said that PhilCall is once again aggressively taking strides in defining the Association’ According to Chua, there are about 800 contact centers in the Philippines today. Ten percent of these providers are large multinational corporations that outsource front and back-office support from Fortune 500 companies abroad to the Philippines, now considered one of the top offshoring destinations for voice-enabled services. These contact centers, Chua said, can generate the most jobs in customer service, telemarketing, e-mail, live chat, social media, and help desk service or technical support since these operational processes are big. “PhilCall aims to build national and international awareness, and establish the value of working with SME-based call centers,” Chua said. Magellan Solutions Outsourcing Inc., for example, offers services that are geared towards serving the back-office needs of SMBs across different industries. These services can be a simple order taking (http://www.magellan- PhilCall was established in 2007 to give small and midsize call centers a “voice” in the growing contact center industry, one of the country’s economic bright spots. On the whole, PhilCall is an advocacy aimed at helping businesses grow in the environment and protect the country’s reputation. The Philippines today is renowned in the international circles as the “World’s Call Center Capital.” With Chua at the helm, PhilCall hopes to unite all SME-based Filipino-owned call centers to seize a bigger share in the global outsourced service business through its pool of highly trained, English-speaking workforce. Chua said that PhilCall is open to Filipino-owned call centers that run an operating seat capacity of 10-1,500 seats, as well as for support groups that provide services in VoIP, IP-PBX, telecommunications, human resource training and recruitment, and more. Magellan Solutions Outsourcing Inc. (http://www.magellan- End
Page Updated Last on: Nov 15, 2012
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