1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution

Create Spirit in the Customer Service Department or Call Center with "Team Think"

In the July issue of "Customer Service Newsletter author and coach Renee Evenson recommends five steps for encouraging team think. It all starts, she says, with establishing a team identity.

 
PRLog - Aug. 2, 2012 - BOONTON, N.J. -- One important element in building cohesive work teams is to promote a spirit of "team think" where all members are encouraged to communicate in terms of the team, rather than focusing on themselves.

When that happens, "what's good for the team" overpowers thoughts of "what's good for me." says author and coach Renee Evenson.

In the July issue of "Customer Service Newsletter," Evenson recommends five steps for encouraging team think. It all starts, she says, with establishing a team identity.

As manager and team leader, you can start by speaking in terms of "we" rather than "me," and talking about "our team" when speaking with team members. "When you form the habit of speaking in terms of your team, employees will pick up on your cues," Evenson says. "Try to emphasize team efforts, team achievements, and team areas needing improvement whenever you can."

Additional strategies for establishing a team identity appear in the July issue of "Customer Service Newsletter."

About the Customer Service Group

For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes "Customer Service Newsletter" and "The Customer Communicator."

Website: http://www.CustomerServiceGroup.com

--- End ---

Click to Share

Contact Email:
***@alexcommgrp.com Email Verified
Source:SFBenigson@alexcommgrp.com
Phone:(973) 265-2300
Zip:07005
Location:Boonton - New Jersey - United States
Industry:Business
Tags:customer, service, Training
Shortcut:prlog.org/11940499
Verified Account Email Address
Verified Account Phone Number

Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share