Despite that lofty goal, customer service professionals are dressing up, letting their hair down and celebrating in a big way this week with activities that combine fun and a purpose.
One of those activities is the popular Collaborative Building Challenge. In this team-building activity, individual teams are asked to make an exact replica of a tower, which has been created by the team leader. Unfortunately, no one team will receive all of the materials that they need. As teams struggle to create the tower they will realize that by sharing materials they can all achieve a better end result than by acting alone.
Step by step direction for the Collaborative Building Challenge may be downloaded at:
About Customer Service Week
Customer Service Week is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.
About Customer Service Group
The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.
In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at http://www.CustomerServiceGroup.com.