Establishes client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotels
Ensures that predetermined sales expectations are met or exceeded .
Develops and maintains relationships with key clients in order to produce group and/ or convention business .
Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines . Confirms agreements in writing and forwards document to client and affected hotel departments.
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
Forecasts and accurately records and all bookings and cancellations .
Develops and maintains marketing plans and sales budgets with the General Manager
Provides sales training to staff of hotels as applicable.
Analyzes Revenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems .
Schedules sales appointments.
Conducts a required amount of cold calls.
Organizes, maintains, and tracks sales data .
Attends and represents company at trade shows and city-wide conventions.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Maintains a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Note: Other duties as assigned by supervisor or management
Attention to detail.
Planning and organizational abilities.
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
A majority of time will be spent selling and negotiating hotel guestrooms and banquet facility and services, therefore a significant portion of time is spent speaking, listening, thinking, and writing.
A majority of time is spent conducting outside sales, therefore a significant amount of time is spent communicating and interacting with various people inside and outside of the hotel. This person will be listening and speaking to guests and staff, making quick decisions and using problem-solving skills.
Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning services, as well as to document any sales related activity.
A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments.
Some travel is necessary in order to meet potential client and to attend conventions and trade shows.
Mathematical skills, including basic math, problem solving, reasoning, negotiating, profit/loss concepts, variances and percentages are often used.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds.
Reports to: General Manager
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.
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Contemporary, new Holiday Inn located at the Central Il Regional Airport. Award winning services, adjoining full service restaurant and spacious meeting rooms.
Free, convenient parking, IPOD Clock Radios, several restaurants w/in walking distance.