- Mar. 9, 2011 -
In his new role as COO, O’Connor is responsible for overseeing day-to-day responsibilities of the operations department for 22 Appletree call center locations across the United States and Puerto Rico. O’Connor was promoted from his previous role at Appletree Answers, where he served as senior director of operations. Prior to joining Appletree Answers in 2006, O’Connor worked as a call center manager for Bank of America/MBNA and brings more than 12 years of call center management experience to the table. He is a graduate of Philadelphia University with a Bachelor’s Degree in human resource management.
Richmond moves into her new role as CFO from her previous role at Appletree Answers as director of finance. As CFO, Richmond is responsible for the company’s financial health and performance. These responsibilities include managing the accounting department, overseeing billing and collections, and making key decisions in long-term financial planning for the company. Richmond holds more than 20 years of experience in the financial industry and is a graduate of George Washington University with a Bachelor of Science in business administration.
“Both individuals have worked extremely hard on behalf of Appletree Answers and we are excited to reward them with additional responsibilities,”
says John Ratliff, chief executive officer (CEO) and founder of Appletree Answers. “I am confident that both Denise and Kevin will do extremely well with their new roles and responsibilities.”
# # #
About Appletree Answers
Appletree Answers is committed to providing an integrated communications center for inbound and outbound calls, emails, faxes and chats. Delivered through a state-of-the-
art infrastructure, the company's service gives business owners and employees a 24/7 messaging center. With dedicated teams and 22 offices around the United States and Puerto Rico, Appletree delivers a powerful customer service experience that positively reflects on every one of their customers. Based in Wilmington, Delaware, Appletree Answers is a consistent winner of business awards and recognition. Learn more at www.appletreeanswers.comPhoto: