Carenet Healthcare Services Partners with Florida Health Care Plans

Dec. 14, 2010 - PRLog -- December 2010 (San Antonio,TX) – Carenet Healthcare Services, a solutions-driven organization for the healthcare industry, has partnered with Florida Health Care Plans to provide its members with a 24/7 Nurse Advice Line.

Staffed by highly skilled, registered nurses, the Carenet Clinical Support team is available 24/7to assist members with their health concerns in both English and Spanish. Through a call center triage module, nurses have access to the most trusted clinical information in the industry, including more than 400 symptom-based triage guidelines specifically written for adult, women’s, pediatric, and behavioral health topics.  

In addition to providing triage care for current symptoms; the nurses can also help members better understand their diagnoses, prescribed medications and where and when to go for more help.  
 
The following is a sampling of the services provided by this 24/7 Nurse Advice Line:  
•   Symptom assessment and triage  
•   Urgent and non-urgent care advice  
•   Program, physician, and facility referrals  
•   Drug and medication information  
•   Recommendations or condition explanations  
•   Health information  

FHCP members can access Carenet’s services by calling a toll-free number to speak with an Advice Line Registered Nurse.  Additionally, in the very near future, members will be able to email their health-related questions to the Nurse Advice Line and receive a response via secure email within 24 hours.  

Another added benefit to the 24/7 Nurse Advice Line for FHCP members is the option to access a 24-hour Audio Health Library.  

This audio library contains over 1,500 English and Spanish topics as well as current community health concerns and announcements.

"Our team is excited about the partnership with Florida Health Care Plans,” said Carenet President John Erwin. "The demand for quality health care and the need for stronger customer relationships has grown tremendously, and Carenet is at the epicenter of this movement, offering clients strategic healthcare and management services in an efficient, effective, and measurable manner.”

Founded in 1988, Carenet serves over 10 million members from its URAC-accredited contact center in San Antonio, Texas, and has built the most experienced medical care and management team in the industry.

Carenet’s current solutions include expert 24/7 Nurse Advice Line / Triage, Care Management, Care Navigation, Patient Advocacy, Pharma Support, expert member services and other solutions that impact quality and deliver outstanding value for our health plan clients and their members.  For more information about Carenet Healthcare Services, it’s people, successes or solutions, visit us at www.callcarenet.com.

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About Carenet
Carenet Healthcare Services delivers measurable value through our cost-effective and efficient solutions, which provide personalized member support and medical assistance exclusively to America’s leading healthcare organizations. We help our clients build and strengthen their vital relationships with their members/patients. Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide. Learn more about our customized solutions at www.callcarenet.com or call 855-509-9000.