Kinnelon, NJ – Canada Nufloors Group Inc., an organization that includes leading Canadian floor covering retailers with locations in British Columbia, Alberta, Saskatchewan and Ontario, held its annual meeting in Kelowna, British Columbia on September 11 & 12, 2010. The theme of the meeting was ‘Turning Flooring Customers Into Advocates’ and featured Christine B. Whittemore, chief simplifier of Simple Marketing Now, as keynote speaker. She discussed the customer retail experience in a presentation titled “Retail Hospitality or Customer Service Before, During and After the Sale”
Whittemore’s presentation addressed marketing to women consumers, the in-store and online retail experience and the importance of building strong relationships with customers. “Customer service – or ‘retail hospitality’
“Nufloors retailers have built their reputations on great value and solid customer service,” says Barr Hall, Canada Nufloors Group General Manager. “They are relentless about consistently delivering memorable customer service to their customers and implementing state-of-the-
Nufloors store owners and managers reacted enthusiastically to Whittemore’s presentation. Also presenting were Nufloors Coquitlam General Manager, Cynthia Dean, Rock Solid Business Coaching CEO, John Cameron, Spring Advertising account services director, Richard Bergin and Barr Hall.
For more information about Canada Nufloors Group Inc. [http://www.nufloors.ca/
For more information about Simple Marketing Now LLC, contact chief simplifier Whittemore at CBWhittemore@
