AnswerFirst Answering Service Welcomes New IT Director

April 21, 2010 - PRLog -- AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and call center solutions, is pleased to welcome James Cass to to the AnswerFirst team.

James joins the AnswerFirst team as IT Director for the Tampa, FL operations center.

James will be responsible for several upgrades to AnswerFirst's infrastructure with a focus on improving infrastructure capabilities, security, reliability and efficiency. His initial focus will be on designing and deploying the infrastructure necessary to support AnswerFirst's remote operator program which allows operators to work from home. As part of the infrastructure upgrades he'll also implement full-monitoring and notification of the infrastructure with Groundwork Monitor, migrate the entire organization from Exchange to Google Apps, overhaul the switching environment from non-managed switches to layer 2 switches and migrate the infrastructure from Symantec AV to Kapersky.  Prior to joining AnswerFirst, James gained over 10 years of experience in IT beginning with training as a network engineer in the U.S. Army and then moving on to work as a software consultant and hardware technician for a few privately-held corporations.  Matt Herron, President of AnswerFirst said, "Our infrastructure and technology solutions are both vital aspects of our operations.  We needed an IT director with extensive knowledge of secure and reliable infrastructure solutions and the foresight to implement technologies that will support us as we grow. James has the experience and vision that are both necessary for us to achieve our IT goals."

As the demand for answering service and call center solutions increases, AnswerFirst continues to invest in infrastructure and technology solutions that increase the efficiency and reliability of the services that they offer.  For more information about AnswerFirst's answering service and call center solutions please visit their website.

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AnswerFirst Communications is a Tampa, FL based answering service providing answering services, messaging services, call center solutions, virtual receptionist services, scheduling, reservations, order entry, customer service solutions and more.