MBA group of Florida Atlantic University to visit Evalueserve’s China Research Center in Shanghai

April 28, 2009 - PRLog -- This will be the first China trip for an EMBA group from Florida Atlantic University. The visit to Evalueserve is especially relevant for the group as students will learn firsthand knowledge on the topic of global outsourcing. “Outsourcing has become an increasingly important part of business strategies for international companies in the global economy, thus the curriculum of MBA education at FAU. We are very pleased to have this opportunity to visit one of the leading knowledge outsourcing firms in the world,” says Dr. Qing Hu, Professor of Information Systems and the leader of the EMBA study group.

Evalueserve coined the term Knowledge Process Outsourcing (KPO) in December 2003. "KPO differs from Business Process Outsourcing (BPO) because it addresses a different type of ongoing outsourcing activity, i.e. small-scale, complex, and widely varying tasks requiring employees with advanced degrees (MBAs, CFAs, Statisticians, PhDs, Medical Doctors, Lawyers). BPO in contrast addresses large-scale activities such as call centers or transaction processing," says Marc Vollenweider, CEO and Co-Founder Evalueserve.

According to Evalueserve's research, global KPO revenue has increased from USD 1.2 billion in 2003 to about USD 6 billion in 2008, at a CAGR of 38 percent. India takes the biggest share accounting for about 70 percent. From 2005 onwards, the more successful KPO companies have globalized by setting up operating centers in Asia (mainly China), Latin America (Chile/Costa Rica/Argentina) and Eastern Europe (Romania, Hungary, Poland), mainly driven by their most important clients. “The growth for operating centers in locations other than India has been key in providing regional expertise, language capabilities and flexible time zone coverage for key clients” notes Frank Yazdi, Head of Investment Research for Evalueserve China and an alumnus of Florida Atlantic University.

# # #

Evalueserve provides custom research and analytics services to companies worldwide from its offices in China, India and Chile. Evalueserve has 2,300 employees worldwide and has completed over 12,000 client engagements.