Origin Consulting Empowers Utility to Meet Growing Customer Service Expectations & Increase Revenue

ATLANTA - Dec. 4, 2014 - PRLog -- Origin Consulting LLC, is pleased to announce a go-live of the Oracle Utilities Customer Care and Billing Program Management module at Green Mountain Power (GMP). The program management solution was purchased in February 2014.

Solution addresses new imperative

Increased access to information through multiple channels and devices has raised consumer expectations around the customer experience. Customers want to control when, where and how they interact and expect their utility to provide the same level of service that they receive from other industries.

Oracle Utilities Customer Care and Billing new Program Management Module helps meet this need with the functionality to better manage the entire customer service and product life cycles. It provides end-to-end process management to segment and target customers and execute campaigns for specific programs and services.

Additionally, the module enables utilities to increase program uptake and the sale of deregulated products and services like: solar power, net metering, and energy efficiency programs, a growing need for regulated and deregulated utilities.

Module at work at GMP

As a starting point, GMP, a power utility serving 250,000 customers throughout Vermont, is using this enhanced functionality to manage their Heat Pump Lease Program.

“We implemented this product suite to allow us to offer our customers the best possible experience and to achieve our defined strategic goals.  We believe that Origin has the vision and perception to understand the future needs of utilities and how to deliver products and services, which will allow us to prosper in expanding markets,” says Jan Ferro, GMP’s business integration manager. “We anticipate that this solution will continue to pay dividends over and above our original projected return on investment as we are already expanding our vision to include other programs beyond our Heat Pump Lease Program.  Origin delivered a customized solution through a proven implementation approach.”

First-to-market experience

Origin, a 100% utility focused Oracle system integrator, was well suited to implement this module because of their strong resume of utility implementations.

Pam Glanvill, Origin’s president commented, “Our consultants have both the relevant experience – an average of 10 years - and the creativity to go-to-market with new solutions. We embrace opportunities and challenges that other SI’s have not faced. It’s one of our competitive differentiators. Our project management approach, that includes proven methodologies, and the flexibility to adapt to new solutions and the ever-changing market, enables us to excel on these projects.”

“We are extremely client-focused; we believe in long-term partnerships and know our success is based on our client relationships,” Glanvill added.

Origin is a Platinum level member of Oracle PartnerNetwork (OPN).

About Green Mountain Power

About Green Mountain Power
Green Mountain Power (GMP) serves approximately 265,000 residential and business customers in Vermont and has a vision to be the best small company in America by empowering customers to save money and move to clean energy sources. GMP recognizes the role of electric utilities is changing and is focused on a new way of doing business to meet the needs of customers with integrated services, while continuing to generate clean, cost-effective and reliable power in Vermont. In 2014, Vote Solar named GMP a Solar Champion. More information at: www.greenmountainpower.com (http://ctt.marketwire.com/?release=1141364&id=4582174...). Connect with GMP on Facebook and follow us on Twitter @GreenMtnPower.

About Origin Consulting LLC

Origin Consulting, LLC. is a 100% utility-focused Oracle implementation service provider.

They have extensive experience implementing and enhancing utility solutions utilizing various proven approaches including: Agile, Phased and Big Bang. Origin offers solutions for full or partial product replacements, upgrades and the introduction of new product features.

Origin’s mission is to partner with utilities to deliver operational efficiencies across their business, from financial assurance and regulatory issues to improved customer service and satisfaction.

Their implementation experience, industry knowledge and consultants have an average of 10 years of hands-on utility experience.

Visit originconsults.com for more information.

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