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Follow on Google News | New report finds mobility solutions key to empowering field workersBy: Trimble FSM Trimble Field Service Management (FSM) collaborated with Aberdeen analyst Aly Pinder to produce the report, Empowering the Mobile Worker with Real-Time Insight and Data Integration. The report revealed that best-in-class field service organisations recognise that their technicians need access to accurate and up-to-date information in order to deliver exceptional customer service and thus they have heavily invested in mobile tools. Field service organisations must ensure that their field workers leverage the mobile tools and apps that they have invested in. Findings revealed that 61 per cent of best-in-class field service organisations are more likely than peers to have the ability to monitor the use of mobile apps by the field team. Furthermore, they achieve nearly five times higher first-time fix rates as a result of their mobile deployment. To download a copy of the report, click here: http://www.pages05.net/ End
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