Teckinfo Forays into International Markets

Nov. 18, 2014 - PRLog -- A leader in solutions for Voice Processes and Unified Communications, Teckinfo has spent close to two decades enthralling Indian markets and customers with their innovative solutions. Armed to the teeth with a plethora of Contact Centre Solutions, Teckinfo has now turned its sights toward promising and emerging international markets  like the Middle East, Egypt, Kenya, Sri Lanka, Bangladesh, South and Central Africa and Eastern Europe.

Talking on it’s expansion plans, Nalin Mital  MD-Teckinfo  Solutions Pvt Ltd said “ Our Product  has been very well received in the international arena, and the company has already  acquired clients in the Telecom and BFSI space in the Middle East and Africa region”  . “We have studied the market and see a huge potential for our products both in the small & mid- size business segments , as it is competitively priced and can be   tailored to fit the various verticals in the market, such as, banking, telecom, insurance, real estate, etc.

Elaborating on the product, Nalin Mital said “Our multi-award winning InterDialog UCCS is an omni-channel , feature  rich and highly scalable contact center solution.  InterDialog UCCS provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Outbound Dialer, Voice & Screen Logger/recording  along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and Social media.

Incorporated in 1995, Teckinfo is a leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions.  Teckinfo specializes in delivering a unique blend of technology, expertise and support services across multiple industries like Banking, Insurance ,Telecom, Real Estate ,Retail, Home Delivery, Travel, NGO & Govt. bodies.  Our Contact Centre and other communication software have been successfully used by various industries  for functions like Lead Generation, Sales & Marketing, Appointment setting, Surveys, Market research, Collections, Help Desk and order taking/Reservations etc.  Listed among the best Solution provider-Software at CRN Leadership Summit 2013, Voted in  top 20 most promising Unified Communication companies by CioReview in August 2014, Voted in Top 5 Contact Center Solution Providers by Silicon India in October ,2014, For more information on their state-of-the-art technology, please visit them at http://www.teckinfo.com/