MINDPEARL FIJI COMMENCE OUTSOURCING RELATIONSHIP WITH AN INTERNATIONAL SHIPPING AND EXPRESS COURIER COMPANY IN AUSTRALIA
Suva, Fiji, May 2014
Mindpearl has been awarded a contact centre outsourcing contract for an international shipping and express courier company with established operations in Australia. A dedicated team went live on the 6 May 2014 providing inbound and outbound duty collections customer service and support functions.
‘We are exceedingly pleased to add another renowned brand to our growing portfolio. We opened an international contact centre in Fiji in 2009, as our fourth location globally. Today we support 13 international brands from Fiji. There is a surge to outsource in Australia at the moment, but many companies want onshore. Once they realise the cost savings and evaluate the quality, there is no argument against Fiji as a nearshore alternative. Over the next few years, we expect to grow the BPO industry in Fiji by servicing more Australian brands,’ commented Mark Mahoney, General Manager, Mindpearl Fiji.
In April 2014, Fiji was shortlisted for the European Outsourcing Association (EOA) Awards as Offshoring Destination of the Year confirming its status as a quality BPO destination. This follows Fiji’s shortlisting for the National Outsourcing Association (NOA) Awards in 2013 for the same category.
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations since 1999. Mindpearl was recently recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National Outsourcing Association (NOA) Awards in the UK. With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.
Mindpearl’s Sales & Marketing Department
Phone: +41 (0) 21 440 6707