The CRUISE program is the longest running customer service program in the cruise industry. Winners are determined using feedback obtained from passengers who evaluated the activities using surveys.
“This kind of award is very important for Dolphin Discovery as it is directly linked to our guests who voted for our service. Showing that the thousands of people who work on a daily basis at our facilities are providing a service that is educational, interactive, fun and of the highest quality. We invite all passengers to come and visit our facilities to learn more about the incredible marine mammals found in our locations,” said Eduardo Albor, Dolphin Discovery Group CEO.
Dolphin Discovery Cozumel has made the list eight years in a row, with Dolphin Discovery Tortola also being awarded three times in the past.
Dolphin Discovery Group locations have been awarded numerous accolades in its 19 years, including Trip Advisor’s Traveler’s Choice Awards 2013 for its Isla Mujeres, Puerto Aventuras, Los Cabos, Grand Cayman and Tortola locations.