Dealing with Workplace Aggression: From Verbal Abuse to Workplace Violence

June 27, 2013 - PRLog -- Description :

Have your managers and supervisors been trained to recognizing those patterns and their associated warning signs? Do they know how to take preventive measures to keep violence from occurring in your workplace?

In this webinar, you will learn about the causes and warning signs of violence in the workplace, the employer's legal duty to provide a safe workplace, responses to violent or threatening behavior at work, and more.

However, wherever people interact, there is the potential for anger and conflict.  Tempers flare, dysfunctional personalities collide, and HR is left to pick up the pieces.  However, recognizing that workplace violence is on a continuum  - and learning how to intervene along each point – can assist employees at all levels in controlling unwanted behaviors in the workplace before they get out of hand.

Without intervention, violence is likely to escalate.  Workplace violence is the number one cause of workplace fatalities for women.  Eighteen thousand weekly workplace assaults cause 500,000 employees to lose 1,751,000 days of work annually, with a loss of $55 million in wages (3.5 days per incident); in fact, 18% of all crimes occur in the workplace.  

Although workplace violence might seem to happen at random, there are often patterns and warning signs that indicate when violent reactions are imminent. Have your managers and supervisors been trained to recognizing those patterns and their associated warning signs? Do they know how to take preventive measures to keep violence from occurring in your workplace? In this program, you will learn about the causes and warning signs of violence in the workplace, the employer's legal duty to provide a safe workplace, responses to violent or threatening behavior at work, and more.

This webinar is extremely helpful in better learning of how to

> Avoid the legal landmines surrounding negligent hiring and retention.

> Understand the relationship between aggressive behavior, the ADA and mental illness and how to minimize your legal risks.

> Compile and analyze physical & documentary evidence.

> Know when – and how – to demand a fitness-for-duty evaluation

> Manage your workplace during and after an aggressive incident.

Areas Covered in the Session :

> Recognize the signs of bullying and why it happens

> Identify the roles of the employers, managers, supervisors and employees in recognizing and preventing bullying

> Use tools to assist the victim, co-workers, supervisors and the employer to recognize, assess and control bullying in the workplace

> Define workplace violence and explain the four categories of workplace violence

> Discuss do's and don'ts when dealing with potentially violent individuals

> List risk factors for potential violence at the workplace

> Describe specific ways to respond to escalating behavior

> Prioritize post-incident reporting and response procedures

> Describe the key elements in a workplace violence prevention program

Who Will Benefit:

> Senior HR Professionals

> HR Analysts

> HR Mangers & Directors

> HR Personnel

> Managers & Supervisors

> Employee Relations Professionals

> Line managers

> Directors, Vice Presidents & Managers of Recruiting/Retention

> Directors, Vice Presidents & Managers of Human Resources

> Employment Managers/Specialists

> HR Coordinators/Supervisors

Speaker Profile

Dr. Joni E. Johnston, is the founder and CEO of Work Relationships, a corporate training and consulting company specializing in workplace mental health problems as well as employee conduct issues including workplace harassment, workplace violence, and effective discipline/termination. Dr. Johnston has been performing human resource seminars for professional groups and industry associations since she founded her HR/employee relations consulting and training firm in 1991, and has personally trained over 50,000 managers and supervisors. She has worked extensively in the biotech and life sciences industry. A forensic psychologist, Dr. Johnston has written monthly columns for LexisNexis, HR.Com and HRGateway. She is an adjunct professor in Tiffin University's criminal justice program and has authored three books, including The Complete Idiot's Guide to Psychology. She has also served as an expert witness in numerous employment-related lawsuits.