Using online training modules and video conferencing that keeps supervisors in touch with their agents, the GRFS @Home program is enabling additional growth of the customer care services the company provides for their Guthy|RenkerTM brands.
The @Home approach has worked so well that GRFS is adding more than 100 new positions over the next 60 days in an expansion of its customer service programs for computer technology and consumer products. A few commissioned sales positions are available as well, according to the company.
The company will host job fairs to help fill the new positions on Monday February 4th at their Covington, LA call center and on Friday February 8th at its 1845 Brevard Road headquarters in Arden NC. Applicants may also visit the company’s website www.grfs.com to apply online prior to the job fairs.
Call Center Director Debbie Jones said that approximately two-thirds of new hires for 2013 are expected to go into the GRFS @Home Agent program. This is the first year GRFS plans to hire more agents working from home than in their brick and mortar facilities, according to Jones.
“Until we had our online training and supervision platforms built we were limited to hiring people who could come to our premises to train and work. Now we’re able to deliver the information and support they need to be successful right into their homes,” she said.
Most of the new jobs will be targeted to applicants with recent model computers and fast internet connections who qualify for the work-at-home program.
“At a certain point, we simply run out of space here in the call center. If we want to continue to expand our business, we can either keep building bigger buildings or fully utilize the new technologies,”
Applicants must live in either North Carolina or Louisiana. More information about the job openings is available at www.grfs.com/