PRLog (Press Release) - Jan. 8, 2013 - San Jose, Calif. -- StartOnMac is pleased to announce the results of their 2012 customer post-support surveys, which demonstrated the company is successfully achieving its operational goal of providing superior Mac Tech Support at an affordable price. “Our Care Experts are very committed to providing superior Mac® and Apple® Tech Support services to new Mac users. In order to measure how well we achieve our goals, we implemented a post-support survey that we provide to every customer”, states Antonio Lopez, Chief Customer Officer for InfoLink Technology Solutions, Inc.. “In December we compiled the results of the survey and are extremely pleased with how well our Care Experts are supporting our customers.”
“On our survey, we asked each customer whether they would likely recommend StartOnMac to friends or colleagues, based upon their support experience. We used a 0 to 10 point scale, with 0 being not likely at all and 10 being extremely likely that they would recommend our services.”, states Antonio Lopez. “And we were thrilled to see that we rated a 9.8 ranking! An almost perfect 10!”
Within the survey, customers had an opportunity to provide comments on their experience. Some of these comments included the following quotes:
“I have never been so impressed with a service I have received from a company I found on the internet. I cannot believe how much time and effort Karla and Diane put in on my behalf.”
“Frankly, I am staggered as to how your company is able to provide the excellent level of service I have just received when you charge as little as you do. I can only assume that the effort required to help me was far greater than your typical client.”
“Excellent service from everyone I have dealt with so far (Karla and Diane). I am very impressed indeed with the level of professionalism and knowledge of your care experts.”
“Simply that I'm incredibly impressed with the service as a whole.”
“Subscription is very fairly priced for the amount of work your staff did for me. Thanks!”
“Because they solved all my problems with my device, and they were very helpful”
StartOnMac has a more complete list of customer comments on a dedicated customer review and testimonial page and is in the process of updating the StartOnMac website to provide greater visibility of how customers perceive and value the Mac Tech Support Services provided.
“We are not planning on standing on our laurels, as we are examining what each customer says and determining how we can improve both the experience and the services provided to our customers”, states Jose Gonzalez, Chief Executive Officer for InfoLink Technology Solutions, Inc. “We intend to continue to set the bar on how companies should provide Mac Tech Support services to new Mac Users”.
StartOnMac is an online tech support service, dedicated to providing new Mac users with exceptional online technical support, customized to the customer’s skill level.