This month they opened a 120 seat call center in Las Vegas, NV shifting their previous strategy of sourcing the call center through partnerships in Mexico City back to the USA. 36 people have been hired, including a management staff of 8 people.
“After the Great Recession and the Social Media revolution, it’s a different world out there in our industry. Consumers demand the best possible service and experiences. Although most of our managed resorts are physically situated in Mexico, after listening closely to our clients and their members, it has become clear that we can service our timeshare clients best from the US,” said John Small, Chairman of the San Diego-based company.
ResortCom International is known as the top performer in Global Portfolio Management exemplified in healthy portfolios, low delinquencies and foreclosures. In addition to loan receivables servicing and portfolio management, ResortCom's Financial Services Division also specializes in Maintenance Fee Billing and Collections, Merchant Credit Card Services, Tax Withholding Trust Administration, Custodial Services and Lender Support. The international company provides services in many languages and currencies. It also has a Resort Management Division provides full hospitality management service to a number of brands, most notably LaTour Hotels and Resorts, with four- and five-star properties worldwide.
The call center is located in Las Vegas because of ResortCom’s commitment to what they define as the “people side of customer service.” For more than a quarter of a century ResortCom has developed a reputation of providing high touch service to its constituents. “The US-based call center will increase our ability to continue to listen and be flexible. Our technology is of the highest level to simplify these communications,”
“We’ve hired some excellent people who understand customer service and what it takes to make timeshare owners comfortable and happy with their purchase,” says Small. “We’
“Our technology is such that we can operate anywhere,” he continued. “But that isn’t always the simplest solution. Our slogan is “We Make Timeshare Work”TM and we are determined to do that right here at home.’
ResortCom International's current client list includes: El Cid Resorts, Grand Solmar, Occidental Vacation Club, Park Plaza Resort, Playa Grande Resort and Spa, Raintree Vacation Club, Universal Vacation Club, Viva Vacation Club, Villa La Estancia Resort, Velas Vallarta, Bahia de Principe Avalon Vacation Club, Royal Holiday/Costamex and The Villa Group, to name a few. ResortCom International's International Headquarters are located at: 404 Camino Del Rio South, Fourth Floor, San Diego, CA 92108. The company has offices in Las Vegas, Mexico City, Sao Paulo, Brazil, Phuket, Thailand and San Francisco. For more information about ResortCom International:
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