The award entry focused on the benefits of #REACT, an emergency contingency programme aimed at insurance brokers. The response and actions during the initial stages of an insurance claim, due to fire or flood, may be critical in the process of minimising business interruption and secondary damage. Implementing #REACT can mean the difference between effective operational recovery and further damage, leading to loss of equipment, resources and more importantly customers.
Located on Monument Business Park in Chalgrove, AREPA UK provides the most technically advanced, fastest and most efficient disaster restoration service, in the commercial arena, supporting individuals and businesses, in the UK and across the World. Most of their work is carried out as part of an insurance claim and they are sole providers of disaster recovery services to many of World's leading insurance companies.
AREPA UK General Manager, Richard Done said:
“This nomination is testament to the hard work put in by the whole team in the development of a product that has a real bearing on those that are unfortunate enough to suffer a disaster. It’s designed to make a difference from the moment the event occurs, through to the settlement of the claim.
“Implementing the #REACT service, we help policyholders open the doors much quicker than would normally have been possible, this is simply down to the fact of getting the correct people on the ground quickly. In the vast majority of claims, speed is of the essence, the quicker you can start mitigation works, the more likely the company is to continue trade both in the short and long term. This in turn results in a lower claims value and shorter claims cycle. It also shows the policyholder that they’re vitally important. Ultimately our aim is customer retention, if we can help our principles retain business then it can only be a positive for AREPA UK, as we all know that spend on gaining new customers is far greater than retaining their loyalty.”
For further information & images please contact Tracey Jefferies 07766 755622 / tracey.jefferies@