Video Introduction to User Experience Management

July 12, 2012 - PRLog -- VNM7122012 - This introduction to user experience management, also referred to as user experience monitoring, reflects industry analyst consensus as of mid-year 2012. We overview the functionality and capability of the full spectrum of user experience management products which are sold separately or as part of application performance management suites. We also overview the solution sets and use cases that provide strong financial incentive and operational benefits to customers that utilize the technology.

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance.

Knoa EPM is resold by SAP as SAP UEM application by Knoa and may be purchased directly from your SAP EE, Account Executive or Global Account Executive. You can also talk to your Client Partner to learn more about the strong business benefits of SAP UEM.

User experience monitoring (UEM) is often confused with application performance management (APM). Most analysts view this as a separate category - one analyst includes UEM as a category within APM. In any case Enterprise class user experience monitoring includes capabilities which are unique and highly differentiating:

* 100% desktop view of system and user performance
* 100% of the error data - user, system and data
* 100% of the user workflow in summary form
* 100% automation - out-of-the-box without scripting
* 100% of your transactions and customized transactions

For more information please go to http://www.knoa.com and access our other free videos or register for more content including white papers, analyst comparisons and more. For a direct video link go to http://www.youtube.com/watch?v=iadqrSKMH3c&feature=plcp



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