The company has focused on spending more time with each client, taking extra care to make sure full fact finding is done and also at the same time establishing a relationship with the client. Over time this has enabled the company to deal closely with landlords and to anticipate their needs dynamically which makes for an efficiently managed operation. Kings & Co see individuality as a big part of the equation, each person's needs are unique and their situations different. By appraising each client in their own right Kings & Co have avoided pigeon holing people into any set criteria and instead customise a space where both client and account manager can setup a partnership together.
Responding to the market need has also been crucial to the success of Kings & Co. Customers surveyed reported that they did not like salesman dislocated from the actual property management side of the business, the biggest complaint being a lack of knowledge and over promising on deliverables due to that dislocation. Instead customers have shown a clear preference to deal directly with a single point of contact for all aspects and one which is consistent, knowledgeable and trustworthy, above all someone they can build a relationship with. Therefore as a result the idealogy at Kings & Co is single point contact for all aspects with more focus, more time and more attention to detail.
The Eastern Landlords Association nomination came as a pleasant surprise and serves as confirmation that the company is moving in the right direction. Irrespective of whether Kings & Co wins or loses on the night, they will continue to progress by listening to the market and to their clients but above all focusing on service as the cornerstone of the business.