Studies have shown that people are divided equally across four primary communication styles:
Since each of these different communication styles represents about 25 percent of all people, managers only share a communication style with about one-fourth of their employees. This presents an obvious management challenge because successful manager must effectively communicate with the other three-fourths of their team. They must be versatile and truly understand the personalities and motivations of their employees.
Considering the differences in communication styles, it’s no surprise that employees with different social styles describe the characteristics of an ideal manager in very different ways. Drivers want managers to be sincere and direct; Expressives desire a manager that is open in communication, friendly, empathetic, and trusting; Amiables function best when a manager shows confidence in employees and is honest and trustworthy;
Managers need to be acutely aware of their own behavioral tendencies, their approach to employee interaction, and the expectations of different employees. Being versatile and understanding the needs and communication style of each employee is critical in three primary situations:
• Performance reviews: Understanding communication styles is also important for ensuring productive one-on-one employee performance reviews. Approaching the appraisal with knowledge of a specific employees’ communication style can help put them at ease and make them more receptive to feedback on their performance.
Many studies have shown that the most common reason employees leave a company is a poor relationship with their manager. Turnover, performance, productivity, and employee satisfaction can all be improved when managers take the time to learn their employees’ different communication styles. They can build better, happier teams that work closely together to achieve a common goal.
Learn more about communication styles and how understanding them can improve relationships with employees by visiting the business coaching experts at www.ThinkBlueThinking.com or calling 619.550.8052.
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Bruno Raynal is the president and CEO of Blue Thinking, a business consulting firm based in San Diego, California. Bruno works with top level senior management to enhance their awareness of modern business practices and patterns so they can make informed choices, take the right action, and achieve their vision and goals. Learn more about Blue Thinking by visiting www.ThinkBlueThinking.com or calling 619.550.8052.