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Follow on Google News | Hornbill and RightAnswers Partner to Bring Knowledge Management Platform to Supportworks CustomersSupportworks Software Integrates with the Unified Knowledge Platform to Improve Time to Service Desk Effectiveness
By: Hornbill “Pressure to maintain service levels without adding headcount remains an ongoing driver for most IT organisations. Web self service has become a powerful tool: enabling service desk teams to provide a faster, more convenient service by empowering end users with the ability to address common issues themselves,” The RightAnswers Unified Knowledge Platform is deployed from the cloud and integrates directly with Hornbill’s Customer Portal and Service Desk Analyst screens. Due to the Unified Knowledge Platform being a cloud-based subscription, it requires little additional resources on the part of the customer. As part of the UKP, customers receive the full platform which includes RightAnswers Email Response, RightAnswers Mobile, RightAnswers Knowledge Explorer and ,among other components, RightAnswers Knowledge Paks: a library of over 150,000 solutions covering over 300 off-the-self software titles. Through the RightAnswers Solution Manager the library can be augmented with an organisation’ “We are excited about partnering with Hornbill to bring their customers a knowledge management platform to enhance the effectiveness of their service desk,” said Jeff Weinstein, President and CEO, RightAnswers, Inc.. “Hornbill’ About Hornbill Hornbill develops and markets Supportworks: Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill’s unique ‘Human Touch’ approach to Service Management. Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com About RightAnswers, Inc. RightAnswers delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – provides a support knowledge platform to help organizations improve customer service and IT support, reduce costs and deliver a consistent, multi-channel experience. RightAnswers solutions are utilized by hundreds of clients and millions of users across the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit http://www.rightanswers.com, our LinkedIn page http://www.linkedin.com/ End
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