- Oct. 20, 2011 -
Innovators across the telecommunications industry are increasingly recognising the need to adopt an end-to-end approach when it comes to process excellence and service quality. The potential rewards not only help companies, through cost savings and revenue growth, but also the customer who stands to benefit from an altogether improved service. But in such a crowded marketplace, should firms be going it alone, or partnering with others to achieve these objectives?
In recent years, there has been plenty of anecdotal evidence to suggest that relations between wholesalers and their customers – service providers, operators, systems integrators – have become somewhat frayed. The latest research by Ovum suggests there is a business opportunity for providers of wholesale services who are willing to be more flexible and accommodating of their customers' specialist requirements.
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