Solaglas delivers World-Glass Service following Riots

Aug. 24, 2011 - PRLog -- The UK’s leading provider in Commercial Glazing stated it had taken more than the equivalent of two weeks worth of new instructions in a 48 hour period.

Darren Dickinson, Service Director at Solaglas Installation, said: “Being a 24/7 operation 365 days a year, we have the systems in place to cope with the surge in demand for events of this nature ensuring we support our customers in a very professional manner”.

The Company said that having “robust” IT systems played a major part in its ability to respond quickly and efficiently to their customers needs and deploy operatives via PDA’s to the worst effected areas as a priority.

“Our systems enabled us to identify each job related to the riots within our central database by customer.  By activating our procedures for this type of event, we gave each customer a bespoke update each day so they could see exactly where we were with each of their affected sites in relation to their portfolio of properties.”
He added: “Being part of the Saint-Gobain group, we work closely with our sister companies such as Jewson. Jewson opened two branches for us on Sunday 7th in London, outside of normal working hours, enabling us to focus our efforts on deploying field engineers to affected sites without incurring delays and logistical challenges of gathering the required securing materials.”

“Hundreds of our customers were affected by the riots and we are pleased we were able to deliver a swift, reliable service in what has been a very difficult time for them.  It is testament to the systems we have in place to cope with unforeseen events and the hard work of our team that we were able to achieve this.”

Solaglas delivered glass solutions following the riots to major retailers throughout the High Street including WH Smith, and communications giant Everything Everywhere (the merger between Orange and T-Mobile).

Fred Harvey of WH Smith said: “We’d like to thank Solaglas for the support and continual updates we received during the incidents.

“The operational teams and the back office staff delivered a fantastic service.”

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About Solaglas Installation
Solaglas Installation is one of three business streams of the Solaglas Group and is a UK leader in a 24/7 emergency repair, replacement, maintenance and installation service for glass, window frames and doors. The company is also the UK’s largest installer of aluminium windows, doors, curtain walling and frameless glazing for external façade and interior glazing projects.

Operating from a central contact centre near Rotherham, the business controls a nationwide network of directly-employed engineers and approved glaziers through an innovative workflow management system. The result is the most efficient, cost-effective and robust emergency glass and frame repair and replacement service in the market.

The company provides an unrivalled level of service and coverage across the UK for insurance companies, major-contractors, builders, facilities management businesses, retail businesses and public sector organisations.