EHR Software that Makes it Easy: What is the Secret Ingredient?

Aug. 3, 2011 - PRLog -- Purchasing software is always an investment. You buy it to make the office more efficient. You want to make work easier. You want to get more done. It should streamline things. However, when software does not provide all the functions you need and you end up with two mismatched packages that don't quite interface or don't integrate, it makes you wonder if you are adding more work rather than saving time.

However, the software that will perform the functions you need best in the most efficient manner can still seem hard to use. Your package arrives, you get help installing it, you are given a quick roundup of how to use it over the phone and then you are left to figure it out from there. Then you spend a ton of money on tech support to correct mistakes made as you really do not know how to get the best out of the software. Some will go as far as abandoning the software they just spent thousands on and lay out money for some other package only to discover it does not provide the functions they had before or creates just as much suffering. Some practitioners go through three or four software packages before they settle down—not always with the best package.

What is the secret ingredient that makes software usable and efficient in an office? The answer is training.  According to a study carried out by the Gartner Group (an information technology research and advisory firm headquartered in Stamford, Connecticut,) users who are forced to learn on their own take up to six times longer to become productive with the software product. It also showed that an effective training program reduces costs by three to six times because users make fewer mistakes and have fewer questions.

Derek Greenwood, CEO of EON Systems and the developer of The Digital OfficeTM, integrated EHR software for healthcare practitioners, invested heavily in putting together a training program for his software. Combining videos on CD, an extensive context-sensitive help manual, an electronic set-up guide and a personal training consultant – all inclusive with the software, he made it possible for users to overcome hurdles and make it easy for them to get things done.

Who wants to be working late into the evening or over the weekend, when you could be playing golf or enjoying family life?

While one cannot lead a horse to water, that is to say, one cannot force someone to learn and one cannot force someone to follow the procedures taught in training, this extensive training program gets the users up to speed effectively.

Greenwood, not satisfied just with that, has developed a new training approach that will ensure competence by all who need to learn the software, plus make it possible for those who are trained to use this new approach to train other staff. This will reduce costly retraining if staff leave.

For more information, call (800) 955-6448 or visit http://www.best-investment.eonsoftwaresolutions.com.

# # #

EON Systems, Inc. is the designer and manufacturer of The Digital Office™ featuring The Practice Solution™, Documentor™, Document Solution™, Digital Sign-In Solution™. This is the digital solution that grows with your practice!