The formal announcement took place last night in London at a product showcase of the whole eg operational intelligence®
Ms. Fluss is a recognised thought leader in the Workforce Optimisation Market and, during the evening presented research conducted by DMG Consulting which confirmed that the Back Office Optimisation market is expected to be 3-7 times greater than the Contact Centre Workforce Optimisation Market.
eg’s software gives users access to historic, real-time and predictive Management Information covering all aspects of operational performance. It also provides capacity planning, forecasting and modelling capabilities which enable organisations to deliver significant operational improvements in both day-to-day decision-making and long-term forecasting.
The new version of eg work manager® v6.0, is a ‘thin client’ web browser version built using the latest Microsoft Silverlight and Windows Communication Foundation technologies. It has been designed to enable customers to deploy and extend the use of the eg operational intelligence®
eg’s software suite also incorporates Nuqleus 3D following the acquisition of XTAQ Limited in March 2010. The combined eg software suite now includes all of the core modules identified by DMG as essential for back office optimisation including:
- Desktop data capture
- Real-time work management
- E-learning and coaching.
Commenting on eg’s position in the emerging Back Office Optimisation Market, Chief Executive Officer, Elizabeth Gooch, said:
“Our software has been purpose built as a back office solution that includes planning, intra-day and intra-process work allocation, tracking and management as well as real-time management information and dashboards. It is clear that the back office market is emerging strongly and, with customers wanting a single supplier for this type of solution, eg is well positioned to capitalise on this major opportunity.”
The new product release will support customers implementing eg’s software for the first time as well as those currently using existing versions of the software suite.
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eg is an back office optimisation software company. Our software and services provide historic, real-time and predictive Operational MI. We guarantee improvements in operational results in short timescales.