Then the Managing Director of Toucan Telemarketing heard that specialist software development company Triangle Software in nearby Lower Withington near Macclesfield had launched a hosted package with a difference.
“I must admit that I was cynical having tried countless software packages over the years,” explained Paula speaking from her office at the Congleton Business Park. “As we are a telemarketing company and make appointments for client companies, we are often asked to use their in-house software systems.
“So we know first hand how complicated and cumbersome some software systems are. After a decade trying dozens of different software packages I was convinced there was nothing out there that would suit my operation.
“Then I downloaded a trial version of Cocentric from Triangle Software and within minutes I was convinced it was the one for me. What struck me immediately was how it was so simple and easy to use.
“It handles everything from sales and purchasing to stock-keeping and staff and HR matters. It also sits snugly alongside Microsoft and Sage book-keeping systems. I was very impressed and called Triangle to order my version.”
For Paula, the new software’s ability to help her manage staff time in a business which is centred on a 15 strong telemarketing team made it a must-buy product.
She said: “I like everything about Cocentric. Its simplicity and clarity makes it a pleasure to work with. It enables me to have my whole business operation at my fingertips. But its capacity to help me manage staff time is crucial to my business.
“And the fact it is hosted, with all the technical stuff being managed by experts off-site, is a bonus.”
Paula, who founded Toucan ten years ago, has built up a blue-chip client list from across the UK. She is one of a growing number of companies to take on the Cocentric business software package since its launch in January this year.
Triangle Managing Director Tim Thomas-Peter said: “We are delighted that Paula and her team are pleased with Cocentric because it is a system specifically designed for small to medium sized businesses.
“Triangle has built its reputation on its provision of state-of-the-
To download a trial version of Cocentric click onto www.cocentric.co.uk or call Triangle Software on 01477 571940.
To learn more about Toucan click onto www.toucantelemarketing.co.uk