YouTube Free Video Training Series: How to Overcome Speech Analytics Failures

PRLog (Press Release) - Jan. 21, 2011 - This series of Speech Analytics videos offering pitfalls to avoid and best practices is now available on YouTube. Customer Relationship Metrics (CRM), a provider of Speech analytics Managed Services reveals some shocking and surprising insights from their 20-years of conducting business intelligence programs. This educational play list features videos such as:
·         Overcoming Speech Analytics failures with Dial to Disconnect Analytics
·         On-Demand Speech Analytics Managed Services Remove Adoption Barriers
·         Proven Tips that will Improve your Speech Analytics ROI
·         And several more
These free training videos help call centers and organizations see what is important to know and avoid when it comes to Speech Analytics; and how ROI can be positive even with barriers such as:
·         Limited IT resources
·         Lack of skilled personnel
·         High total costs of speech analytics software
Find out how others are overcoming speech analytics failures now http://www.youtube.com/view_play_list?p=3D34D38D5DF7AF39

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Customer Relationship Metrics, an applied business intelligence services firm, specializes in Service, Sales, & Metrics Optimization, Customer Experience Analytics, Speech Analytics, & Operational Analytics to improve Employee & Organization Performance.