Why international offices benefit UK clients

Jan. 4, 2011 - PRLog -- Director Edd Nicklin explains: “We have recently formed a partnership with an IT company who provide technical support across Australia, which not only opens our services to a whole new continent, it also allows us to offer a 24/7 service to our existing clients based in the UK.”

With a pledge to provide around the clock support, Edd wanted to uphold his promise that all customers would have access to Future Reliance’s qualified technicians at all times. In order to achieve this level of support, Future Reliance now has offices based in the UK and Australia, with further partnerships forming in Asia and the USA.

“A lot of companies now provide an outsourced 24/7 service to their clients, but we’re committed to keeping Future Reliance as the first point of contact at any time of the day or night, as we continue to grow on an international level. Customer service is a priority to us and we always want our clients to know that they are speaking to an expert who understands their business. Our new offices will enable us to fulfil these requirements.”

With two of Future Reliance’s main clients also branching out into the Americas and Pacific regions, the growth of the company has progressed at an impressive rate - and as their scope broadens globally, a better service is available to clients at home.

Having altered their offering from a reactive to a proactive service, Future Reliance provides and monitors IT equipment remotely so that any issues can be identified before they cause an interruption in workflow. The new offices will enable this service to continue at all times, as well as ensuring that should any issues arise, an English-speaking technical expert is available to help resolve the problem, with calls charged at the standard rate.

This new development puts Future Reliance at the forefront for reliable IT support, for businesses based anywhere in the world.

Edd concludes: “Asian markets are set to grow dramatically over next five years, and we now have partnerships in place for Kuala Lumpar, Singapore and Hong Kong as well as the whole of Australasia, who can provide us with our hands on the ground. In addition, we’re currently forming a partnership which will be working in America by spring 2011, and will extend our services even further.”

For more information visit www.futurereliance.com or call 0845 450 3880