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Follow on Google News | IBYS launches new Solution for QoE Measurement of Smartphone End-UsersIBYS announces launch of new solution which allows measuring the quality of experience (QoE) of Smartphones / Blackberry end-users while accessing simple and composed mobile services.
By: Diego Volkenandt IBYS PhoneMonitor is a solution that is capable of measuring the real experience of subscribers that uses Smartphones and Blackberries accessing simple and composed mobile services that Telecommunication operators offer through their GSM, GPRS, UMTS and HSPA networks. The solution is able to manage and monitor events of services such as Voice, Message Services, Internet Services, etc. according to the use of the Smartphone by the subscriber and collects this monitored data into a central database where it is translated to subjective User Experience Key Performance Indicators. The solution consists of two main modules; a small software client installed in the Smartphone / Blackberry and a central Web Server Application for the complete managing and supervision of the monitored user experience. The software installed within the End-User Terminal (Smartphone) The Server provides also a centralized complete supervision for each Smartphone besides real-time monitoring tools for network coverage, Cell ID, LAC, 2G or 3G availability, radio signal lost, fading, cell handoff and also internal data from the device itself (like battery status, etc). It also registers based on GPS the movements of an end-user which can be graphically presented as routes in a map using GoogleMaps. IBYS’ CEO, Fernando Palop, says, “Although QoE is perceived as something subjective, it is the only measurement that is really relevant for customers of a certain service. Being able to measure the experience of customers in a controlled manner helps operators to understand what may be wrong with their services. The only way to know how customers see your business is to look at it from their perspective. IBYS Phone Monitor is an innovative and cost-effective solution that provides these measurements of the subscribers’ # # # Ibys Technologies S.A. is a Spanish company with international operation founded in 1989 and is dedicated to designing, manufacturing and delivering of End-to-end “Quality of Service” (QoS) Testing, Performance and Monitoring Solutions for worldwide Telecom Authorities and Telecom Operators. Ibys Technologies’ Together with the QoS Solution, Ibys provides Consultancy, Audit and related Professional Services for worldwide customers like Telefonica, Orange, Meditel, Vodafone or TMN. End
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