Sage 200 can help improve customer service

Oct. 5, 2010 - PRLog -- The Sage 200 Suite enables companies to capture and action customer service issues - ensuring a satisfying and consistent customer service experience for their customers. Establishing achievable service level agreements with customers is an excellent tool to help improve communications, manage expectations, clarify responsibilities between businesses and their customers and build the foundations for a win-win relationship.

It costs five times as much to attract a new customer, than to keep an existing one. In these challenging times, customers are more than willing to ‘shop around’ and look for the best value and service available, so keeping your current customers satisfied is more important than ever. Businesses therefore must streamline their customer service processes and concentrate on customer retention and loyalty as a means of safeguarding revenue. Identifying opportunities that exist within the customer base is a more cost effective way of increasing sales revenue. Businesses must ensure that customer service issues are dealt with seamlessly and effectively and that any leads captured are followed up accordingly - failing to do so will mean that highly discerning customers with heightened service expectation levels won’t return when the upturn comes.

How the Sage 200 suite can help with improving customer service

Workflow capabilities in Sage 200 Suite ensure that the exceptional customer service levels which are expected in the post-recession climate are consistently met every time. Triggers and alarms allow customer service teams to ensure that queries are followed up in a timely manner so that issues don’t get ‘lost between the cracks’ and that demanding customers are served efficiently and effectively.

Knowledge management capabilities make it easier to capture remedies related to specific issues which may recur over time, enabling users to find information quickly and easily, ultimately resulting in improved customer care.

The fully integrated solution provides customer service agents with complete customer information enabling them to answer customer queries confidently and accurately.

Real-time monitoring of SLAs ensures that customer service cases are progressed in accordance with SLA requirements, driving customer satisfaction and retention.

The Sage 200 Suite http://www.pythagoras.co.uk/sage200_overview.aspx reports and dashboards provide detailed analysis on metrics such as call volume, case resolution times, communications, follow-up statistics and escalations; enabling management to quantify the performance of their agents – a key requirement for companies entering the recovery with fewer staff on board.

Pythagoras is one of the leading Sage 200 business partners in the UK and has over 350 sage customers in varying industries and verticals. http://www.pythagoras.co.uk

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Pythagoras is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses across a broad range of industries including Microsoft Dynamics CRM, Sage 200 and Sage CRM. Pythagoras is a leading Sage 200 partner in the UK with over 350 clients in London and the South East of England. http://www.pythagoras.co.uk/sage200_overview.aspx