Computer Troubleshooters Richmond and Twickenham have introduced BEST (Business Enhanced Support Technology) which includes the world’s first “No Down time Guarantee” and HOST (Home Office Support Technology) service plans, based on the managed services concept to the businesses of Richmond and Twickenham.
With the move away from the outdated Break/Fix model of traditional computer service companies, Computer Troubleshooters has recognised the need for a more proactive role in the management of a company’s computer network. They have introduced BEST (Business Enhanced Support Technology) which includes the worlds first “No Down Time Guarantee” and HOST (Home Office Support Technology) service plans, based on the managed services concept.
Fraser has embraced the managed services concepts and is keen to demonstrate their effectiveness to the businesses in Richmond and Twickenham, and comments “Many clients will need to get rid of their dependence on the out dated break-fix model”.
In the past both parties objectives were opposed, in so much as the client’s were hoping their computers would not break down and the service companies were dependent on it. Whereas with the BEST and HOST service plans both parties objectives converge, it is in their common interest that the computer systems do not break down.
Customers will like the added insight and control on items such as equipment service and maintenance costs, but still need to get used to the idea that Fraser is offering them a managed services solution rather than a product in a box.
“It's hard for Fraser to explain to clients who pay him when things break, that from now on his efforts will be concentrated on keeping their equipment operational, as opposed to responding when it fails” said Donald Marshall , Franchise Director of Computer Troubleshooters UK.
Offering managed services provide customers with assistance in monitoring equipment, application performance and maintenance and the ability to develop best practices to reduce ownership and operation costs. The so-called “break-fix”
“I believe focusing on our BEST (Business Enhanced Support Technology) and HOST (Home Office Support Technology) service plans enables me to provide my customers with more value and it appeals to my sense of being an honest businessman,”
All of the services Fraser has to offer can be viewed on the online Solutions Catalogue at
For more information visit www.computertroubleshooters.co.uk and clicking Locations.
# # #
About Computer Troubleshooters. Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at pinpointing a broad range of computer and technology challenges.
Launched in 1999, Computer Troubleshooters now has more than 460 franchises worldwide, including more than 35 in the UK and the remainder spanning 26 countries, including USA, Egypt, Greece, Romania, South Africa, New Zealand, Kuwait, Canada and Australia.